Shipping & Returns

All of our Candles for UK delivery are sent via Royal Mail Tracked 48, and will arrive with your usual postal delivery. All candles sent internationally are dispatched tracked via Royal Mail International Delivery.

We try our best to despatch your item same day for orders placed before 12pm Monday - Friday. If not, your item will will be despatched next day and you will receive a confirmation email when your order leaves our workshop. Orders placed on Saturday and Sunday will be dispatched on the following Monday. Orders placed on a bank holiday will be dispatched the next working day. 

Royal Mail claim that 93% of first class UK post is estimated to arrive the following day, but unfortunately the other 7% can take up to 3 working days. Therefore we advise ordering early when possible, as unfortunately we can’t guarantee your candle will be delivered on the estimated date!

• All orders are tracked

 If you would like to purchase a large number of candles and live internationally, we'd be more than happy to give you the pricing. Please contact enquiries@wondersinwax.co.uk

Non-Arrival

If your card has not arrived 3 working days after the dispatch date for domestic orders, or 10 working days after the dispatch date for international orders, please also contact us at enquiries@wondersinwax.co.uk for us to look into your order.

Returns & Refunds

If for any reason you are unhappy with your order or the item has arrived damaged, let us know via enquiries@wondersinwax.co.uk and we will happily offer a refund or replacement if the items you receive are faulty or damaged in any way.

Damage

We maintain strict quality control measures when hand producing, packing and dispatching orders. While our candles are carefully packaged to ensure they arrive in the same perfect condition as when they leave us, on a small number of occasions (and for reasons beyond our control) they may be damaged in transit. If, upon receiving your candle(s), they are damaged, please contact us quoting your order number, so that we can arrange a free replacement at our next available delivery date. Please note that you will need to email us photos of the damaged item(s) within 72 hours of receipt of the product(s) in order to be eligible for a replacement. 

Refunds

In certain cases, and at our sole discretion, we will offer a refund if a replacement is not possible. If you do receive a refund, we will refund you the total amount you paid for the product(s) plus any delivery charges you may have paid, within 7 days of the day on which you provide us with evidence that the product(s) are faulty. You will receive an email confirmation of your refund having been processed, however please be aware that banks might take an additional 2-14 days to refund the amount to your card. Please note, it is not our policy to offer both a refund and a replacement card.

Please note we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”). Please see our Terms of Use for more information.